top of page

Shipping Policy

Effective Date: January 1, 2026

​

Shana Zolicoffer Ministries (“we,” “our,” or “us”) is committed to delivering your orders in a timely and transparent manner. This Shipping Policy outlines how physical items purchased through our website are processed, shipped, and delivered.

​

By placing an order on our Website, you agree to the terms of this Shipping Policy.

​

1. ORDER PROCESSING

All orders are subject to availability and verification. Orders are typically processed within [3–7] business days after payment is successfully received, excluding weekends and holidays.

Please note:

  • Orders placed after business hours or on weekends/holidays will be processed on the next business day.

  • During high-volume periods (events, conferences, or special promotions), processing times may be extended.

 

2. SHIPPING METHODS & DELIVERY TIMES

We currently ship using reputable third-party carriers such as USPS, UPS, or FedEx.

Estimated delivery times vary depending on location and shipping method selected at checkout but generally range from 5–10 business days after shipment. Delivery times are estimates only and are not guaranteed.

​

3. SHIPPING RATES

Shipping rates are calculated at checkout based on:

  • Order weight and dimensions

  • Shipping destination

  • Selected shipping method

All shipping charges are non-refundable once an order has been shipped.

 

4. SHIPPING LOCATIONS

At this time, we ship to:

  • United States addresses only

If international shipping becomes available, this policy will be updated accordingly.

 

5. ORDER CONFIRMATION & TRACKING

Once your order has shipped, you will receive a confirmation email with tracking information, if available. Please allow up to 24–48 hours for tracking details to update.

 

6. INCORRECT OR INCOMPLETE SHIPPING INFORMATION

Customers are responsible for providing accurate and complete shipping information at checkout.

Shana Zolicoffer Ministries is not responsible for:

  • Delays or non-delivery due to incorrect addresses

  • Packages returned to sender due to address errors

Additional shipping fees may apply for reshipment.

 

7. LOST, STOLEN, OR DAMAGED PACKAGES

Shana Zolicoffer Ministries is not responsible for:

  • Packages lost or stolen after confirmed delivery

  • Carrier delays beyond our control

If your package arrives damaged, please contact us within 7 days of delivery with photographs of the damage so we may assist you in filing a carrier claim or determining a resolution.

 

8. BACKORDERS & PREORDERS

If an item is on backorder or preorder:

  • You will be notified at the time of purchase or shortly thereafter

  • Items may ship separately at our discretion

Estimated ship dates are subject to change.

​

9. DIGITAL PRODUCTS

This Shipping Policy applies only to physical products. Digital products, downloads, or event registrations are not shipped and are delivered electronically.

 

10. CHANGES TO THIS SHIPPING POLICY

We reserve the right to modify this Shipping Policy at any time. Changes will be effective immediately upon posting on the Website, and the “Effective Date” will be updated accordingly.

bottom of page