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Refund Policy

Effective Date: January 1, 2026

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Shana Zolicoffer Ministries (“we,” “our,” or “us”) values transparency and integrity in all transactions. This Refund Policy outlines the circumstances under which refunds may be issued for donations, products, events, and digital content purchased through our Website. By completing a transaction on our Website, you agree to the terms of this Refund Policy.

 

1. DONATIONS

All donations made to Shana Zolicoffer Ministries are voluntary and non-refundable, except in cases of duplicate transactions or clerical errors. If you believe a donation was made in error, please contact us within 7 days of the transaction for review.

 

2. PHYSICAL PRODUCTS

Refunds or exchanges for physical products may be considered under the following conditions:

  • Requests must be submitted within 14 days of delivery

  • Items must be unused, unopened, and in original condition

  • Proof of purchase is required

Customers are responsible for return shipping costs unless the item arrived damaged or defective.

We reserve the right to deny refunds that do not meet these criteria.

 

3. DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged or defective, please notify us within 7 days of delivery and include photographs of the damage. Upon review, we may offer a replacement or refund at our discretion.

 

4. EVENT REGISTRATIONS

Event registrations, conferences, workshops, and seminars are non-refundable, unless otherwise stated in writing at the time of purchase. If an event is canceled by Shana Zolicoffer Ministries, registrants may be offered:

  • A full refund, or

  • A credit toward a future event

If an event is postponed, registrations will automatically transfer to the new date unless otherwise specified.

 

5. DIGITAL PRODUCTS & DOWNLOADS

All digital products, downloadable materials, and online resources are non-refundable once access has been granted, due to the nature of digital content.

 

6. SHIPPING & HANDLING FEES

Shipping and handling fees are non-refundable once an order has been shipped.

 

7. PROCESSING TIME

Approved refunds will be processed to the original method of payment within 7–14 business days. Processing times may vary depending on your financial institution.

 

8. CHARGEBACKS & DISPUTES

We encourage customers to contact us directly to resolve any concerns before initiating a chargeback or dispute with their financial institution. Unauthorized chargebacks may result in restricted access to future purchases or services.

 

9. CHANGES TO THIS REFUND POLICY

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on the Website, with an updated effective date.

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